Due to a concerted hacking attempt our data is currently off-line and I will be unable to restore services for at least the next month or two. I am working on a solution which costs minimal amounts, whilst being protected from attacks, to allow our users continued access to the data for free. I am very sorry for all the disruption – I am also having issues refunding users. I have manged to get the payment provider to start refunding orders from today [29th May]. I have a full list of subscribers and will ensure all refunds get through – nonetheless if you don’t get a refund soon please contact me or dispute the payment with Stripe [the payment provider].